It’s exciting to be part of a growing blog…I must admit one of the first things I do in the morning is visit Get Elastic to check the Feedburner stats. So today was very exciting to see our subscriber count crack the 4,000 mark, making Get Elastic the most subscribed e-commerce blog in the world. So a big thank you to all of our valued readers who have subscribed, shared with friends and co-workers, bookmarked, blogged about and linked to Get Elastic and attended our webinars! Like they say on the airplanes, “we know you have options, thank you for flying with us.”
If you’d like to find more ecommerce blogs to subscribe to, I posted a list of as many as I’m aware of a while back, as well as non-blog resources for ecommerce topics.
And if you’re a new subscriber this week, welcome! Friday’s are traditionally […]
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For eBay sellers, the feedback rating has always been a standard of customer satisfaction. Prior to May of 2008 (before neutrals were counted as negs) many a seller was proud of their 100% feedback rating.
But, how do these ratings on eBay compare to the rest of online ecommerce? According to Forsee’s American Customer Satisfaction Survey, the #1 online retailer is Netflix, with a rating of … drum-roll please … 86% on a 100 point scale. How can that be? That rating would get you kicked off of eBay … well not exactly.
eBay Feedback ratings give the customer 3 options in rating a purchase; Positive, Neutral and Negative (not really a complete survey on the subject) so the ratings are certainly going to be higher because of the limited choices.
The Forsee survey on the other hand takes a detailed scientific approach: “Because online satisfaction is such a vital metric, ForeSee Results […]
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Volusion Review: Online Businesses with Something to Sell Turn to Volusion
E-commerce company prospers with simple solution for everyone from small businesses to corporations.
by Lori Hawkins, Austin American Statesman
“Blair Rhodes knows a lot about cashmere and next to nothing about computer programming. But that hasn’t been a problem for his online business, ThePashminaStore.com. Rhodes […]
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We were thrilled to have Avinash Kaushik join us for 3 Things to Die For: Web Analytics Unleashed today. It was an information-packed hour with a brief question and answer period, but Avinash has a reputation for being very helpful answering questions via email and has invited you to get in touch with him to provide your feedback at ak AT marketmotive.com. Also, do not hesitate to post your questions in the comments of this post.
Even though this was an ecommerce webinar, everything Avinash talked about is useful to anyone with a website. If you missed it, want to bookmark the replay for future reference or forward this webinar to a friend, client or colleague, the 3 Things to Die For: Web Analytics Unleashed replay will be posted ASAP. You can also catch all our previous webinars in our archive.
(The winner of the signed copy of Web […]
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There was some great coverage of the call. RBH over at eBay Ink live Tweated (is that really a word?) You can get his take here.
Scot Wingo has a couple of good posts over at ebaystrategies.
In after hours trading the share price is taking a beating. As if this post it is down nearly 7% to $26.19 per share.
PayPal and Skype continue to shine while eBay Marketplaces continue to struggle. Management seems to believe they have it under control, but what else are they going to say.
I’ll wait for the transcript to give you more color on what was said.
I’m sitting here in a Starbucks in Duval, Washington so I’m a little out of it right now, but I’ll see what else I can dig up.
Just my 12%
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I am very happy to announce my white paper on Cloud Architectures is now ready. This is one incarnation of the Emerging Cloud Service Architectures that Jeff wrote about a few weeks ago.
If you are new to the cloud, the first section of the paper will help you understand the benefits of building applications in-the-cloud. If you are using the cloud already, the second section of the paper will help you to use the cloud more effectively by utilizing some of the best practices.
In this paper, I discuss a new way to design architectures. Cloud Architectures are Services-Oriented Architectures that are designed to use On-demand infrastructure more effectively. Applications built on Cloud Architectures are such that the underlying computing infrastructure is used only when it is needed (for example to process a user request), draw the necessary resources on-demand (like compute servers or storage), perform a specific job, then […]
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Today we’re excited to announce that ChannelAdvisor has acquired RichFX. RichFX provides over 200 brand-name retailers (50 in the IR500!) with rich media solutions. RichFX’s solutions have shown they consistently increase a retailer’s conversion rate 10%+.
Here are some great examples of what the RichFX solutions are capable of:
Saks - jewelry example (zoom/pan/multi-image view)
Saks - shoe example
Men’s Warehouse - Build your own Tux.
Lillian Vernon - Rich catalog
Disney - Custom rich catalog
Wal-mart - Rich circular
This is just a sampling of the solutions we now will be able to offer.
Why are conversion rates so important?RichFX marks
ChannelAdvisor’s first foray into a segment of the market that I call
‘conversion enhancers’. Here’s our thinking. We have litterally
hundreds of case studies of improving the GMV via ecommerce channels
(search, cse, marketplaces) for retailers. In every single channel the
math is effectively the same for return on spend (ROS):
ROS = revenue/cost
if you want to express this […]
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Out of all the Internet Retailer Top 500, I’ve only found one that offers incentives to web surfers who look around without purchasing. When you close your browser tab or window, a pop-up chat window appears:
123Inkjets.com is using UpSellit.com’s SMARTagent product to re-engage visitors that exit prematurely from the site, the cart or a form. According to UpSellit, clients see sales increases of 5-20%.
It appears site visitors only have one go at the offer. If you close the box and return again on the same day it won’t pop back up. Of course, it could use browser cookies and it could reappear after cookies expire or you delete them.
3 Things to Die For: Web Analytics Unleashed
Free webinar: July 17th, 2008, 9am PT/12pm ET
Guest Panelist: Avinash Kaushik, Author & Analytics Evangelist, Google
Register to Attend…
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When I originally posted about the Buy.com deal back in early May, I sent several emails to my analyst contacts to get their take. I was underwhelmed with replies, mostly because they didn’t believe it was material — One deal would have little to no impact on the company.
Well now, with the Q2 earnings call just a day away and the NY Times (requires registration)writing about the deal, perhaps Wall Street is changing their tune a little bit.
I came across this quote from a Reuters article this morning:
“Analyst Stephen Ju said the agreement with Buy.com could be only the first of such deals, adding that he expects the company to post a slight acceleration in U.S. gross merchandise volume in the second quarter.
Gross merchandise volume, or GMV, is the total value of goods and services sold on eBay sites — on which eBay takes a cut in the form […]
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Running ads on your ecommerce website can be very confusing to customers, especially when it competes with the product image or resembles a customer service function like live chat.
*Shudder*
Tamara Adlin shares other examples of bad, bad, bad, bad ads on her blog, Corporate Underpants. And no, in this case bad does not mean good.
3 Things to Die For: Web Analytics Unleashed
Free webinar: July 17th, 2008, 9am PT/12pm ET
Guest Panelist: Avinash Kaushik, Author & Analytics Evangelist, Google
Register to Attend…
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