This month’s webinar with Jason Billingsley covered various areas packed with examples from real online retailers. You can catch the full replay sometime tomorrow (we’ll let you know and post the link here) but for now you can flip through some of the examples, see the live sites and catch up on related blog posts you may have missed.
Next Webinar
3 Things to Die For: Web Analytics Unleashed with Avinash Kaushik
Thursday, July 17th @ 9am PST
Sign up to win one of 5 signed copies of Avinash’s book Web Analytics: An Hour a Day
Purpose of this Webinar
Innovations are not necessarily “sexy” — but they don’t have to be. This webinar is really to get you
thinking about the possibilities, whether you’re a small player or a multi-million dollar e-tailer. Innovation may exist in another segment / industry that can be applied to your business. And it doesn’t have […]
Read More…
Don’t have much time to write a long post, before I head out to dinner, but I was checking some of my favorite sources and came across this article over at Barron’s Tech Trader Blog: Is Amazon Planning To Go Head-to-Head With PayPal?
What do you think? If this turns out to be true, right when eBay is pressing their advantage with PayPal all over the world. They certainly couldn’t make a case that Amazon Payments wasn’t safe.
It will be interesting to follow this story and see if it has any legs. Let me know what you think.
Read More…
Jason Billingsley and I are always on the hunt for ecommerce trends and innovations. And one of the areas Jason will be covering in Thursday’s webinar Ecommerce Innovations: What’s Now and What’s Next is loyalty programs. (There’s still time to sign up!)
Subscription options for consumables is not necessarily a new concept, but certainly an underused tactic of online retailers.
It’s far more common to see e-tailers offering tiered pricing (discounts on quantity) to increase basket size. But customers don’t always want to order a case lot of something — who has room for a year’s worth of coffee in the cupboard? Others don’t have the cash-on-hand to pre-purchase items.
Subscriptions are a great way to:
Maximize lifetime customer revenue for the item
Save customer time, storage space and money
Build long term service relationship with customer
Potentially sell more/different items over time
How Online Retailers Are Using Product Subscriptions
I first noticed […]
Read More…
This will probably be the only post for the next 24 hrs, since I will be travelling most of the day tomorrow (Weds.) and then I have some appointments once I arrive in Chicago. I will do my best to keep you updated via Twitter, if I hear anything really good.
I looking forward to the trip as I will be able to sit down with a number of vendors, sellers and eBay employees to get their take on the new eBay. I will be live blogging the Keynote Speech, much like I did last year and hopefully will be able to post some interesting information.
My schedule is getting pretty packed, but I would love to meet as many of you as possible, so if you see me walking around the exhibit hall, please flag me down.
This will be my 2nd eBay Live as a member of the press and I’ll […]
Read More…
Interview on product discovery using automated product recommendations with Scott Doan, VP Sales, Strands from the Internet Retailer Conference & Exhibition 2008 in Chicago.
See More IRCE 2008 Interviews…
We conducted 16 interviews with various ecommerce vendors at the Internet Retailer Conference & Exhibition 2008 in Chicago.
How to choose ecommerce software and technology - Bernardine Wu, CEO, FitForCommerce
How retailers can sell more online with social commerce - Jay Shaffer, VP Worldwide Sales & Marketing, Powerreviews
Hackersafe is now McAfee Secure - Rich Murphy, McAfee
The benefits of RIA’s for ecommerce stores - Graeme Grant, COO, Allurent
Why online retailers should be blogging - Darren Tomey, VP Sales, Compendium
How do ratings and reviews help online retailers? - Sam Decker, Chief Marketing Officer, Bazaarvoice
When bad people ruin good online marketing - Ryan Douglas, PlumberSurplus.com
Direct international shoppers to local sites automatically - Justin Skogen, Director, Enterprise Sales, DigitalElement
The state of affiliate marketing in online retail - Larry Joseloff, […]
Read More…
A number of people sent me this job posting for the President position at Become.com:
Qualifications include:
Lead and manage all the business functions of the company including sales, marketing, SEM/SEO, product management, business development, account management and new lines of businesses including lead generation
• Develop strategy and execution plan for core CSE business
• Drive the growth of revenue and profit, and run day to day operation of the company
• Collaborates with CEO, product, design and engineering teams to deliver an innovative consumer shopping destination site
• Partner with industry leading companies for advertising, promotion, and branding opportunities
• Build the strategic vision and develop new lines of businesses, including online lead generation
• Develop consumer brand strategy
• Speak at industry conferences and events to promote the company and services
• Help position the company for IPO
• Develop strategy and plan for entering international markets
• Work in a dynamic fast-paced start-up environment
I followed up with Michael Yang and he said that with the recent financing, he’s […]
Read More…
Last week I came back from my India and Japan trip - one of my best trips till date. It was a complete round trip around the globe - I traveled from Seattle to Mumbai (via Atlantic Ocean), traveled within India (Mumbai, Chennai, Bangalore, Kolkata), continued to Sapporo and Tokyo in Japan (via Indian Ocean) and then came back to Seattle (via the Pacific).
I met thousands of enthusiastic people, exchanged hundreds of business cards and made tons of new friends. Most importantly, I gathered and collated lot of feedback for the service teams. Hence, If you like to get your voice heard (Feature request, comment, complaint, question), catch an AWS evangelist - look out for evangelist wiki!
Seattle to Mumbai
Reliance funded BigAdda.com proudly hosts their entire music service http://music.bigadda.com on Amazon EC2 and Amazon S3. I had a great conversation with their CTO, learnt a lot and got a […]
Read More…
I just checked my Amazon feedback to see if there were any interesting comments. I just passed 1,000 feedback over 6 months, so I’m still a long way away from Glacier Bay’s 265,000 feedback but its a start.
I just received the following feedback from a customer:
My double-CD arrived with a broken jewel case spool. A prompt reply with a credited discount to cover replacement costs keeps this vendor in the “Excellent” bracket. Good customer support is vital and they came through.
Now, I don’t inventory any items that have a broken case, so this must have happened in transit and had the customer actually contacted me, I would have taken care of this for them, but because I ship using FBA, Amazon handles all of my customer service. I didn’t even know there was a problem until I read the customers feedback. In fact I don’t get any emails from customers.
So, […]
Read More…
Interview on ecommerce software innovation, technology selection, and RFPs with Bernardine Wu, CEO, FitForCommerce from the Internet Retailer Conference & Exhibition 2008 in Chicago.
See More IRCE 2008 Interviews…
We conducted 16 interviews with various ecommerce vendors at the Internet Retailer Conference & Exhibition 2008 in Chicago.
How to choose ecommerce software and technology - Bernardine Wu, CEO, FitForCommerce
How retailers can sell more online with social commerce - Jay Shaffer, VP Worldwide Sales & Marketing, Powerreviews
Hackersafe is now McAfee Secure - Rich Murphy, McAfee
The benefits of RIA’s for ecommerce stores - Graeme Grant, COO, Allurent
Why online retailers should be blogging - Darren Tomey, VP Sales, Compendium
How do ratings and reviews help online retailers? - Sam Decker, Chief Marketing Officer, Bazaarvoice
10 more videos coming soon…
Subscribe to the Get Elastic RSS feed or by email at the top of the page to be alerted when the remaining interviews become available.
9 Ecommerce Innovations: What’s Now & […]
Read More…
Volusion’s Newest Feature: Introducing Social Store Builder™*
MySpace and Facebook, the two most popular social networking sites on the internet, give online business owners the ability to place their products and services in front of thousands of potential customers in a more personal, and easily accessible environment. With the ability to reach large and […]
Read More…